Privacy & Cookie Policy


This privacy policy (Policy) together with our Terms & Conditions (Terms) applies to your use of (our site).

This Policy sets out the basis on which Snake Ltd, a limited company registered in England and Wales under company number 05406394 having its registered office is at 74-78 Avon Street, Bristol BS2 0PX (we or us), will process any personal data that we collect from you, the user of our site (you or your) or that you provide to us.

This Policy was last revised on 18 June 2015.


Information we may collect from you

We may collect and process the following data about you:

  • Information you give us: You may give us information about you and other persons (for example members of your group attending an event) by filling in forms on our website or by corresponding with us (for example, by e-mail or chat). This includes information you provide when you order tickets through our site. The information you give us may include your name, address, e-mail address, phone numbers and/or credit or debit card information.
  • Information we collect about you: With regard to each of your visits to our site we may automatically collect technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform as well as information about your visit.
  • Information from other sources: We may receive information about you if you use any of the other websites we operate or the other services we provide. We are work with third parties (including, for example, business partners, payment and delivery services, advertising networks and analytics providers) and may receive information about you from them.



  • Our website uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site.
  • A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
  • To find our more about cookies and how to refuse or change the setting of some or all cookies, please visit (a third party site which we in no way endorse). Please note, however, that if your browser is set to block all cookies, you may not be able to use all of our site’s features.
  • We use the following types of cookies:
  • Strictly necessary cookies. These are cookies that are required for the operation of our site.
  • Analytical/performance cookies. These cookies allow us to recognise and count the number of visitors and to see how visitors move around our site when they are using it. This helps us to improve the way our site works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our site. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Please note that third parties (including, for example, web traffic analysis services and payment gateway services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies.
  • The individual cookies we use, or which are placed by third parties, and the purposes for which we use them are as follows:
Cookie Name Type Duration More information
Eventbrite mgrefby Strictly necessary 1 year Used by Eventbrite to track referrals from our site to their site to purchase tickets. For further details, see Eventbrite’s cookie policy.
Google Analytics _ga Analytical 2 years Used by Google Universal Analytics to distinguish you from other users of our site. For further details, see Google’s guidance on cookie usage and its privacy policy.
Google Analytics _gat Analytical 10 minutes Used by Google Universal Analytics to limit the collection of data on high traffic sites. For further details, see above.
Facebook reg_ext_refreg_fb_gate


Analytical Session Used by Facebook to track external referrals to Facebook pages and track the first and last Facebook pages visited during the browser session. For further details, see Facebook’s cookies and similar technologies policy.
Instagram _utmz Analytical 6 months Used by Instagram’s Google Analytics profile to track referrals from our site to Instagram’s site. For further details, see Instagram’s cookie policy.


Use made of your information

We use the information we collect from you or are provided about you in the following ways:

  • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
  • to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
  • to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data;
  • to allow you to participate in interactive features of our service, when you choose to do so;
  • to ensure that content from our site is presented in the most effective manner for you and for your computer;
  • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.


Disclosure of your information

  • We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
  • We may also share your information with select third parties including business partners or subcontractors in relation to the performance of any contract we enter into with you and analytics and search engines providers that assets us in improving and optimising our site.
  • We may also disclose your information to third parties:
  • in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
  • if our business or substantially all of its assets are acquired by a third party, in which case personal data held about our users may be one of the transferred assets;
  • if we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation or request;
  • in order to enforce or apply this Policy and our Terms & Conditions.


Where we store your personal data

  • The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff members operating outside the EEA who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
  • Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our App and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


Third party services

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates (including, but not limited to, payment gateway providers). If you follow a link to any of these websites, please note that these websites and any services that may be accessible through them have their own privacy policies and that we do not accept any responsibility or liability for these policies or for any personal data that may be collected through these websites or services, such as payment details. Please check these policies before you submit any personal data to these websites or use these services.


Your rights

  • You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at
  • The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with that Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.


Changes to privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to this Policy.


Contacting us

Questions, comments and requests regarding this Policy are welcomed and should be emailed to